Network Documentation
and IT Audits

Most networks have grown somewhat randomly over the years.  

Initially, a single server, a switch, and several workstations were networked.  Perhaps a printer or plotter, and maybe a scanner were added.  As time progressed, wireless access points may have been added and digital copiers replaced analog.  Additional servers were purchased - for specific tasks or applications.  Conference rooms were networked for presentations.  Devices were swapped and added.  Before long, no one knows what cable goes to what device, or the passwords for half of the equipment.  It's the IT equivalent of urban sprawl.  

OTC to the rescue!  We will analyze what's in place and provide documentation of our findings.  We will also make recommendations of ways to improve your infrastructure for both security and reliability.  As we work on your infrastructure, we'll maintain the documentation so you always know what your inventory is, and how to access it. 

We always provide detailed network documentation on anything we have worked on for all of our clients.  We have also prepared IT Audits and provided associated network documentation for many clients throughout Kentucky and Southern Indiana. 

Network Design/Deployment

If you are a new enterprise just starting up, or if you find you have dramatically outgrown your existing network, let us lend a hand.  We will evaluate your needs and give you the benefit of our years of experience. 

For those who may be growing into their first server, we will help determine the appropriate specifications so that you can acquire as much 'oomph' (processing power, storage space and redundancy) as you require, without overselling you bonuses or extras that you just don't need.  We will help with setting up security settings, access groups, backups and redundancy.  We can also help with cabling infrastructure, routing and switching, and internet access.  Finally, we can assist with workstations (desktops, laptops, and tablets), and printers, copiers and scanners. 

For those who may be outgrowing their existing setup, we will help determine the smoothest migration path.  This includes looking at possible server/infrastructure upgrades, as well as replacements.  We will still focus on getting you the most 'bang for your buck' and will help maximize your return on investment. 

We have designed dozens of networks for clients, and never take a 'cookie cutter' approach.  The 'default' network is often not a good fit for a client's particular needs.  We are not tied to any particular vendor or product, and will find what is the best fit for your unique needs.


IT Support

You are working hard to carve out a niche in the market, or to maintain your existing business.  You're good at what you do...very good.  However, your business isn't IT.  You may rely heavily on technology, but your core competencies do not involve installing software updates, or resetting expired passwords.  Perhaps you out-source your payroll, accounting, marketing or HR services, which frees you up to focus on what pays the bills and what got you into your business in the first place.  As technology has become more and more important to all businesses, maybe it is time to outsource your IT to someone else.

We can help with many, if not all, of the typical IT support tasks.  This includes creating or disabling users, passwords changes, security setting changes, installation of patches and updates on workstations and servers, and deployment of new software or hardware assets.  We can assist with these issues on an as-needed basis, or contract with you for regular hours on a monthly basis.  If in doubt, ask...we're here to help.


Viruses and Malware

Viruses aren't the threat they used to be, but they're still a problem.  Today's big offenders are malware and hostageware.  Running current anti-virus and anti-malware suites (with the required maintenance and updates), can go a long way to protecting you.  But sometimes your maintenance and updates may lapse, leaving you unprotected. Unfortunately, bad things happen to good people.

Some companies charge hundreds of dollars to fight these "nasties".  Fighting them and cleaning up the resulting mess is difficult for many 'geeky' users, let alone those laypeople who are just trying to get work done.  We will tackle the offending threats, and clean up your computers for you.  We'll clean the infections and recover your data, as well as advise you of security deficiencies you may need to patch.  It's not the flashiest part of our business, and honestly not much fun...but we'll get you back to work and safe again in no time.

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